FAQ USA

Trueroots introduces "true talk-a-thon" plan at $19.99/month. Details of this plan are as follows:

Up to Calling 1200 minutes for through toll numbers called or up to 900 minutes for through toll free numbers called to India from US

On purchasing the "true talk-a-thon" plan, you can talk for up to 1200 minutes for through toll numbers called or 900 minutes for through toll free numbers called to India without worrying about recharging, as this plan is auto recharge enabled. If you exceed the 1200 minutes for toll number or 900 minutes for toll free number, you would not be able to call further using that plan for that month (period of 30 days). At the end of the 30 days, your credit card will be automatically debited by 19.99$ and you will be able to talk up to 1200 minutes for toll numbers called or 900 minutes for toll free numbers called to India for the next 30 days.

For calls made to any other countries, standard rates would apply and can be viewed at www.trueroots.us/calling/rates

1. How many minutes can I call every month using the true talk-a-thon plan?

On purchasing the "true talk-a-thon" plan, you can talk for up to 1200 minutes for through toll numbers called or 900 minutes for through toll free numbers called to India. If you call any other country using this plan, standard rates would apply and can be viewed at www.trueroots.us/calling/rates

2.How do I transact on trueroots?

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.us
  2. Call CC # 1-866-503-8765

The product plan details are:

Total Initial Plan Value $19.99 (We will charge your credit card for $19.99 + taxes as applicable)
Initial Plan Value Includes:
Initial Talktime Value $19.99 (You can enjoy up to 1200 minutes for through toll numbers called or 900 minutes for through toll free numbers called to India)
Validity 30 days (Your initial talktime is valid for 30 days from your date of purchase, and will be automatically recharged after 30 days. Your credit card would be debited 19.99$ + taxes automatically after 30 days. You may opt out of the true talk-a-thon plan by logging into your trueroots account and clicking on Deactivate Auto topup. Alternatively you can contact Customer Care at 1-866-503-8765 to opt out of this plan )
Recharge Validity Automatic  

Please note:

You can talk for up to 1200 minutes for through toll numbers called or 900 minutes for through toll free numbers called to India every 30 days. After every 30 days, your credit card will be debited by 19.99$ + taxes. Whatever balance is available on your calling account will be forfeited at the end of 30 days and the calling account will be credited with 19.99$.

If you exceed the 1200 minutes for toll number or 900 minutes for toll free number, you would not be able to call further using that plan for that month (period of 30 days). At the end of the 30 days, your credit card will be automatically debited by 19.99$ + taxes and you will be able to talk up to 1200 minutes for toll numbers called or 900 minutes for toll free numbers called to India for the next 30 days.

3. Who can avail themselves of this offer?

This offer is available to existing U.S. trueroots subscribers as well as new U.S. trueroots registrations.

4. What is offer duration?

5. What happens when the 30 days ends ?

After every 30 days, your credit card will be debited by 19.99$ + taxes. Whatever balance is available on your calling account will be forfeited at the end of 30 days and the calling account will be credited with 19.99$.

You will now be able to talk for up to 1200 minutes for through toll numbers called or 900 minutes for through toll free numbers called to India

6. How do I buy this product?

If you are a new customer or an existing trueroots customer:

7. I already have balance in my existing account. Can I buy the "$19.99 true talk-a-thon plan"?

Yes, why not.

But please note that:

8. Can I recharge the "True talk-a-thon" plan in the middle of the month?

No. If you exceed the 1200 minutes for toll number or 900 minutes for toll free number, you would not be able to call further using that plan for that month (period of 30 days). At the end of the 30 days, your credit card will be automatically debited by 19.99$ + taxes and you will be able to talk up to 1200 minutes for toll numbers called or 900 minutes for toll free numbers called to India for the next 30 days.

9. I have bought the "True talk-a-thon plan". I don't like it anymore. Can I get a refund?

Sorry. We will not be able to entertain any refund for the "True talk-a-thon plan".

10. I am going to UK/Canada. Can I use this product there too?

Yes. Roaming on this product is allowed. Although special low rates will apply, rates for the "$19.99 true talk-a-thon plan" vary from country-to-country.

11. What is the validity of minutes which I received under "True talk-a-thon plan"?

The validity period of minutes will be 30 days months from the date of subscription. At the end of the 30 days, your credit card will be automatically debited by 19.99$ + taxes and you will be able to talk up to 1200 minutes for toll numbers called or 900 minutes for toll free numbers called to India for the next 30 days.

12. Can I call other countries using the "True talk-a-thon "?

Yes. However, rates to different countries (and the available talk time amount) shall vary. You can check the rates by clicking here www.trueroots.us/calling/rates

13. I am an existing trueroots customer and want to avail of the True talk-a-thon? Do I need to open a new account or the talktime value shall get credited in my existing account?

Yes. Existing trueroots customer need to open a new account. They can register by transacting on www.trueroots.us or by calling CC # 1-866-503-8765 as explained in Ans # 7.