FAQ USA

"True1ndia" plan - Now call India for as low as 1 cent/min, with trueroots from TATA Communications.

Tariff to India (US cents/min)
Using Local Access numberUsing Toll Free number
Call any Mobile/landline in India13

Click here to choose your Local Access number.

Toll Free number: 1-866-925-TATA (8282)

All Product expiry/purchase dates are in Eastern Time (e.g., New York, USA).

1. How do I obtain the 1 c/m rate to call India?

Trueroots from TATA Communications on occasion of festive season brings you special rate of 1 c/m to call INDIA. To enjoy the 1 c/m rate, you need to purchase the "True1ndia" $9.99 pack .

Customers who purchase the "True1ndia" $9.99 pack during the offer period are eligible to call India at 1 c/m using local access number and at 3 c/m using toll free number.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.us
  2. Call CC # 1-866-503-8765

The product plan details are:

Total Plan Value $9.99 (We will charge your credit card for $9.99 + taxes as applicable)
Total Plan Value includes:
Subscription Value
$3.99 (Out of $9.99, $3.99 will be deducted as Subscription Value every time you buy this product)
Talktime Value $6.00 (You can enjoy the special reduced rate of calling on this talk time ONLY)
Validity 30 days (You can enjoy the special reduced rate of calling for 30 days from the date of purchase of this product)

Please note:

Subscription Value of $3.99 is charged every time you buy this product. This amount is deducted from the product plan value ($9.99) and cannot be used to make any calls. You will be able to enjoy the 1 c/m rate using local access number and 3 c/m rate using toll free number to call India only till such time that you have sufficient balance in this account or till the expiry of 30 days from the date of purchase.

2. How many minutes will I get?

You will get an amount of $6.00 for calling. Hence,

Minutes to India
Using local access number only Using toll free number only
Call any Mobile/landline in India 600 mins 200 mins

3. Who can avail themselves of this offer?

This offer is available to existing U.S. trueroots subscribers as well as new U.S. trueroots registrations.

5. What happens when product validity expires/product talk time ends?

As soon as your validity expires (30 days) and/or product talk time ($6.00) ends (whichever is earlier) we request you to purchase another pack.

Any product talk time remaining after completion of validity (30 days from date of purchase) will be forfeited.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.us
  2. Call CC # 1-866-503-8765

6. How do I buy this product?

If you are a new customer or an existing trueroots customer:

7. I already have balance in my existing account. Can I buy the "$9.99 product plan"?

Yes, why not.

But please note that:

8. Can I recharge the product?

No. We request you purchase another "True1ndia" $9.99 product pack and enjoy special call rate to India for 30 days from the date of purchase

9. I’ve already enrolled myself for Auto Recharge. Is that applicable for the $9.99 product plan too?

No. The auto recharge you have enrolled earlier will take care of low balance in your main regular account ONLY and not in your "$9.99 product plan".

10. I have bought the "True1ndia - $9.99 product plan" and the product balance/product validity is about to expire. I need a grace period. Will I get some waiting time to keep my remaining minutes before I purchase it next time? Or can I top up the same account with $9.99?

Sorry. As soon as your product balance and/or product validity expires, we request you to purchase the product again anytime.

11. I have bought the "True1ndia - $9.99 product plan". I don’t like it anymore. Can I get a refund?

Sorry. We will not be able to entertain any refund for the "True1ndia - $9.99 product plan".

12. I am going to UK/Canada. Can I use this product there too?

Yes. Roaming on this product is allowed. Although special low rates will apply, rates for the "$9.99 product plan" vary from country-to-country.

13. What is the validity of minutes which I received under "True1ndia - $9.99 product plan"?

The validity period of minutes will be 30 days from the date of purchase.

14. Can I call other countries using the "True1ndia - $9.99 product plan"?

Yes. However, rates to different countries (and the available talk time amount) shall vary.

15. I am an existing trueroots customer and want to avail of the True1ndia - $9.99 product plan? Do I need to open a new account or the talktime value shall get credited in my existing account?

Yes. Existing trueroots customer need to open a new account. They can register by transacting on www.trueroots.us or by calling CC # 1-866-503-8765 as explained in Ans # 6.