FAQ's USA

1. What is the "100% talk time free" offer all about?

Trueroots from TATA Communications on occasion of weekend brings to you the "100% talk time free" additional talk time on every successful transaction during the offer period: February 5th 2010 to 31st March 2010.

Customers who transact during the offer period are eligible for this offer.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.us
  2. Call CC # 1-866-503-8765

On every successful transaction, customer shall get 100% talk time free.

Plan Talk time (mins) to call India @ 5.8 c/m Additional free talk time (mins) @ 5.8 c/m Effective rate to call India (c/m)
5 86 86 2.9
10 172 172 2.9
20 345 345 2.9
50 862 862 2.9
100 1724 1724 2.9

2. Who all can avail of this offer?

This offer is applicable to existing trueroots subscribers as well as new registrations.

This offer can be availed of by all USA customers who transact on trueroots during the promotion period

3. What is promotion offer duration?

This offer is valid from February 5th 2010 (09:00 a.m. eastern time) to 31st March 2010 (09:00 a.m. eastern time)

4. How can I get free additional minutes during the promotion period?

Post successful transaction, customer shall get free additional talk time as per the plan of transaction mentioned below.

Plan Talk time (mins) to call India @ 5.8 c/m Additional free talk time (mins) @ 5.8 c/m Effective rate to call India (c/m)
5 86 86 2.9
10 172 172 2.9
20 345 345 2.9
50 862 862 2.9
100 1724 1724 2.9

Customer can either carry out successful transaction on the www.trueroots.us portal or can call CC # 1-866-503-8765

5. Within how many day(s) will I receive the free additional talk time?

On successful transaction customer shall receive the free additional talk time with in 24 hrs.

6. How many free additional minutes will get credited in to my account?

Your account shall get credited with an equivalent amount in USD. The amount is calculated at India calling rate of 5.8 c/m

7. What is the validity of free minutes which I received?

The validity period will be 1 year from the date of first call.

8. I didn't receive the free additional talk time? How will I get the same?

You need to contact customer service on 1-866-503-8765.

9. Can I call other countries using these free additional minutes?

The same amount can be used to call other destinations apart from India. Considering the calling country rate, the available talk time amount shall vary.

10. Can I use this PIN even after I exhaust the free additional minutes?

Yes, you can continue using the PIN even after you run out of free additional minutes. You need to recharge you account and avail of our exciting offers.

11. I am an existing trueroots customer and want to avail of the offer? Do I need to open a new account or the free additional minutes shall get credited in my existing account?

No, existing trueroots customer need not open a new account. They can recharge their existing account by transacting on www.trueroots.us using the same username & password or by calling CC # 1-866-503-8765