Our commitment to privacy
The information we collect and how we use it
On occasion, Tata Communications shares non-personal aggregated information with non-Tata Communications companies in order to assess the results of a promotion or event. This information is used in aggregate only, and does not contain any information that would personally identify you.
Personal Information That You Choose to Submit. Tata Communications collects personal information such as name, address, and email address, when you knowingly provide it to us (“Personal Information”). In addition, Tata Communications may collect other information provided by you, such as your credit card number, billing address, Social Security Number (SSN) and date of birth, when you set up an online account, purchase service online, submit your resume or enter a contest. Any time you submit Personal Information for a specific purpose using the Site, your information is used for that purpose only, unless you consent otherwise or as required by law. Your Personal Information IS NOT SHARED for non-Tata Communications purposes. This information is Tata Communications proprietary data and is not available for use to any outside company in this personalized form.
When you choose to register with any Tata Communications website, we request accurate contact information and preferences that help us better serve you. You will always retain the option to choose if your contact information is used to send you company and product information, special offers, and in some cases, newsletters. You may be given the option to register a profile with us (limited to specific areas and products such as the trueroots™ Services) and create a “My Account” page online for your convenience. We would then store your name, purchase history and billing information to make it easier for you to shop and purchase from us in the future using the My Account interface. Customers have access to their account information on their monthly bills or by establishing the My Account page online.
At anytime you may elect not to receive (opt out) marketing email messages. The primary purpose of these messages is the commercial advertisement or promotion of a Tata Communications product or service. At any time after the initial registration, you can opt out by selecting the opt-out cancel option in the email message itself. Update your contact and personal information anytime by updating your account and/or your profile (where available) within the My Account application.
If you choose to use an available referral service to tell a friend about our site or a specific product or service, we will ask for your friend's name and email address. We will then send your friend a one-time email regarding our site or the featured product or service. Tata Communications uses this information for purposes of sending this one-time email and tracking the success of the referral service.
There may be instances where some of the information that we ask you to provide is identified as mandatory and some as voluntary. In such cases, if you do not provide mandatory Personal Information with respect to a particular activity, you will not be able to engage in that activity. We may also use information in our records to protect our customers, employees or property — for instance, to investigate fraud, harassment or other types of unlawful activities.
We do not sell or disclose Personal Information obtained online about our visitors or customers to anyone outside of Tata Communications unless: (1) you specifically authorize Tata Communications to share your information with another company; (2) such disclosure is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site; (3) such disclosure is necessary to protect the safety of customers, employees, or property; or (4) we are sharing data with our authorized vendors, contractors and agents, only to the extent necessary for them to perform their work, in order that Tata Communications can carry out certain functions in marketing and delivering services to you.
In order to improve your experience with us, we may decide to improve our Site's ability to obtain information about users. We will update this privacy statement continually to ensure that you are aware of developments in this area. If the way we use Personal Information changes, Tata Communications will contact you via email notifying you of this change and giving you the opportunity to opt out of such use.
Tata Communications strives to continuously improve our customers' online experience by providing them with the latest information about the benefits of Tata Communications products and services and in other circumstances described below. We may provide this information in any number of ways, including emails to our customers, online visitors and others who have provided their email addresses to us. In addition, unless you have chosen to opt out from receiving email messages from Tata Communications, we may send emails to: (1) conduct online surveys; (2) provide marketing information about Tata Communications products and services; or (3) provide information to those who have voluntarily provided their email addresses to third parties in order to receive promotional material.
Moreover, in the following situations, Tata Communications reserves the right to communicate through email with online users, including those who have opted out of receiving solicitation-based emails, to: (1) notify customers about service or product affecting changes; (2) respond to an online user's email inquiry; (3) confirm transactions, orders, payments and registrations placed online; (4) send information that a customer or potential customer has requested; or (5) provide emergency, security and online account maintenance information.
We do not send unsolicited email to you or other visitors to our Site. Tata Communications supports and complies with all laws governing its email communications and will update this policy as needed to ensure ongoing compliance.
What about cookies?
The term "cookie" refers to files that are transferred from a website to your computer's hard drive. The purpose of cookies is to enable us to track your activities on our Site. Cookies help us remember who you are. They work in the same fashion as the clerk in a store you visit on a regular basis. The store clerk may not necessarily know your name, but he or she recognizes that you have been in the store before and may remember what you usually purchase while you are in the store. Cookies permit us to gain the same kind of information about you and enable us to provide you with more efficient and personalized service. For example, for websites that require registration, a cookie file can be stored on your computer enabling you to skip the registration process on subsequent visits. Cookies are also frequently used to track the progression of a customer engaged in an online purchase to ensure that the transactional information remains intact.
Some (usually newer) versions of Web browsers allow you to decide whether or not to accept cookie files and some programs notify you when a Web site is about to deposit a cookie file on your hard drive. If you decide not to accept cookies, you may not be able to successfully navigate some portions of a website.
You can check your hard drive for cookie files. For PC's, look for "cookies.txt" files on your hard drive. On a Macintosh, look for "magic cookies." There are software programs available ("cookie cutters" and "anonymizers") that allow you to selectively edit cookie files.
Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through the Site. Any information that you give us is protected by a password with a minimum of six characters for added security. Within Tata Communications, your information is stored in password-protected, limited-access servers. Wherever possible, Tata Communications servers reside behind a corporate firewall that maintains tight controls on any access to the system from both our internal network and the Internet. Tata Communications uses Secure Socket Layer (SSL) to transmit sensitive information such as credit card numbers and SSN. SSL is a transport level technology for authentication and data encryption between a Web server and a Web browser. SSL sends data over the "socket" which is a secure channel at the connection layer.
Our commitment to protect children
Tata Communications believes that protecting the privacy of children on the Internet is very important. The site is not designed to attract children under the age of 13, and we do not intentionally collect Personal Information from children on this Site or on any other Tata Communications websites. Ordering online products and services is limited to adults 18 or over. Children should exercise caution before providing personal information online and should discuss with an adult or guardian before doing so. Tata Communications also urges parents and guardians to consider using one of the low-cost software programs designed to protect children while they are online.
Tata Communications uses information supplied from third-party companies in several ways. This is aggregated data that does not personally identify any individual online user. This data is used to: (1) Evaluate and prioritize site selection when developing online media plans; (2) geographically target advertising; (3) deliver product and pricing information applicable to the customer's country; and (4) gauge the effectiveness of our online advertising.
Third-party advertising companies may also utilize technology in order to measure the effectiveness of advertisements. The Site may contain clear .gif files (also known as Web beacons), electronic images that allow the third party to collect anonymous information. This anonymous information about your visits to our Site is used to provide advertisements about goods and services of potential interest to you. No personally identifiable information is collected during this process.
Disclosure of account information
We may provide account information to collection agencies when customers do not pay their bills. We restrict the use that can be made of this information to collection activities only for our charges and for the charges we bill for others.
How to correct, amend, or delete your information
We honor requests from you to correct, amend, or delete your account information (for example, your name, address, or billing information) and you may verify that appropriate corrections have been made. To correct, amend or delete account information, contact the appropriate Customer Service organization of the Tata Communications company from which you are purchasing service. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. For Customers who have registered My Account profiles with Tata Communications (limited to specific areas and services), you may update your personal information online at any time through your My Account page.
How to contact us
If you become aware of any violation by any person, including Users that have accessed the Service through your account, please notify us at the following email addresses: For trueroots™ Services Customers, firstname.lastname@example.org. (in the UK), email@example.com (in the USA) or firstname.lastname@example.org (in Canada). All other Customers, please contact: email@example.com.