Contact Us

You can reach us by phone between 9:00 am and 6:00 pm on Mondays to Fridays. You can also email us your queries any time and we will respond to you within 24 hours of receiving the email. Our Customer Service agents will give you the highest quality support and answer whatever questions you may have.

You may also find the information you're looking for in our FAQ

Email: Email Customer Service (customer.care@trueroots.us)

Phone: There are two ways to get in touch with us: through an access number via your account, or directly from any phone. Both methods are toll-free.

Access number through your account, toll-free: Dial 1-866-925-8282 to access your account, and request Customer Service using the options provided in the phone menu (for example, dial the Access Number and then press #9 to reach customer service).

Directly from any phone, toll-free: Call us directly at 1-866-503-8765