FAQ Mexico

"TrueValue" plan - Now call Mexico landline for as low as 2.9 cent/min using a toll number, with trueroots from TATA Communications.

Tariff to Mexico (US cents/min)
Using Toll number
Mobile/landline
Using Toll Free number
Mobile/landline
Call any Mobile/landline in Mexico5.9/2.96.9/3.7

Click here to choose your Toll number.

Toll Free number: 1-866-925-TATA (8282)

All Product expiry/subscription dates are in Eastern Time (e.g., New York, USA).

1. How do I enjoy the 2.9 cent/m rate to call Mexico?

Trueroots from TATA Communications on occasion of festive season brings you special rate of 2.9 c/m to call Mexico. you need to purchase the "TrueValue" $11.99 pack during the offer period.

Customers who subscribe for the "TrueValue" $11.99 pack during the offer period are eligible to call Mexico at 2.9 c/m using Toll number and at 3.7 c/m using toll free number.

There are two ways customer can transact on trueroots..

  1. Trueroots online portal www.trueroots.us
  2. Call CC # 1-866-503-8765

The product plan details are:

Total Initial Plan Value $11.99 (We will charge your credit card for $11.99 + taxes as applicable)
Initial Plan Value Includes:
Initial Talktime Value $11.99 (You can enjoy the special reduced rate of calling on this talk time. Further you can recharge this account with $5, $10, $20, $50, or $100 and enjoy 100% TALK TIME at the special reduced rate of calling to Mexico.
Initial Validity 12 months (Your initial talktime is valid for 12 months from your date of purchase, and will expire after 12 months unless you recharge your plan by adding more talk time. You may recharge your talk time in the following denominations $5, $10, $20, $50, $100 multiple times and enjoy the special reduced rate of calling for the next full year from the date of last recharge)
Recharge Validity 1 Year

Please note:

One needs to buy this product at $11.99. With your initial purchase, you will be able to enjoy the 2.9 c/m rate using Toll number and 3.7 c/m rate using toll free number to call Mexico for 12 months. You may recharge the account multiple times , and all recharge amounts will be valid for 1 year from the date of last recharge. If you decide not to recharge your account during the initial 12 month term, any Talktime Value remaining at that time will be forfeited. If you do recharge your account and, any Talktime Value remaining 1 year from the date of last recharge will be forfeited.

2. How many minutes will I get?

You will get 100% amount of $11.99 for calling. Hence,

Minutes to Mexico
Using Toll number only Using toll free number only
Call any Landline in Mexico 413 mins 324 mins
Call any Mobile in Mexico 203 mins 173 mins

Further you can recharge the same account before the expiry of initial validity of 12 months with $5, $10, $20, $50, or $100. Hence you will get up to 3448 mins.

Call any Mobile/landline in Mexico (Minutes to Mexico)
Using Toll number only Using toll free number only
Recharge with $ 5 84/172 mins 72/135 mins
Recharge with $ 10 169/344 mins 144/270 mins
Recharge with $ 20 338/689 mins 289/540 mins
Recharge with $ 50 847/1724 mins 724/1351 mins
Recharge with $ 100 1694/3448 mins 1449/2702 mins

3. Who can avail themselves of this offer?

This offer is available to existing U.S. trueroots subscribers as well as new U.S. trueroots registrations.

4. What is offer duration?

5.What happens when initial product talk time ($11.99) ends/is about to expire?

As soon as you near the expiry of initial validity (12 months from the date of purchase) and/or initial product talk time ($11.99) end, we request you to recharge the same account with $5, $10, $20, $50, or $100; enjoy 100% talk time at special reduced rates for the next 1 year to call Mexico from the date of last recharge.

Any initial product talk time ($11.99) remaining after completion of initial validity (12 months) will be forfeited unless you recharge your account before expiration of that initial 12 month period.

Any product talk time remaining after completion of recharge validity (1 year from the date of last recharge) will be forfeited.

There are two ways customer can transact on trueroots.

  1. Trueroots online portal www.trueroots.us
  2. Call CC # 1-866-503-8765

6. How do I buy this product?

If you are a new customer or an existing trueroots customer:

7. I already have balance in my existing account. Can I buy the "$11.99 product plan"?

Yes, why not.

But please note that:

8. I've already enrolled myself for Auto Recharge. Is that applicable for the TrueValue - $11.99 product plan too?

You need to enroll again for auto recharge under the "TrueValue - $11.99 product plan". The auto recharge functionality shall top up the account

The auto recharge you have enrolled earlier will take care of low balance in your main regular account ONLY.

9. I have bought the "TrueValue - $11.99 product plan" and the initial 12 month product talktime/initial validity is about to expire. I need a grace period. Will I get some waiting time to keep my remaining minutes after the 12 month period ends before I recharge it?

No. As soon as you near expiration of initial validity, we request you to recharge the same account with $5, $10, $20, $50, or $100; enjoy 100% talk time and special reduced rates for the next one year to call Mexico from the date of last recharge.

10. I have bought the "TrueValue - $11.99 product plan". I don't like it anymore. Can I get a refund?

Sorry. We will not be able to entertain any refund for the "TrueValue - $11.99 product plan".

11. I am going to UK/Canada. Can I use this product there too?

Yes. Roaming on this product is allowed. Although special low rates will apply, rates for the "$11.99 product plan" vary from country-to-country.

12. What is the validity of minutes which I received under "TrueValue - $11.99 product plan"?

The validity period of minutes will be 12 months from the date of subscription and one year date of last recharge.

13.Can I call other countries using the "TrueValue - $11.99 product plan"?

Yes. However, rates to different countries (and the available talk time amount) shall vary.

14. I am an existing trueroots customer and want to avail of the TrueValue - $11.99 product plan? Do I need to open a new account or the talktime value shall get credited in my existing account?

es. Existing trueroots customer need to open a new account. They can register by transacting on www.trueroots.us or by calling CC # 1-866-503-8765 as explained in Ans # 6.